Course Details

Leadership Skills for Frontline Managers

Course Information

This 8-week course will help any manager or high potential leader who serves the public directly build teams that impact on customer satisfaction & retention.  Topics include:  Building trust with teams & customers; Managing change; Engaging & retaining customers; Why planning & organization matters; How to handle difficult customer issues; Why it’s more important to see your business through the eyes of your customer. 

$200